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How Retailers Can Keep Up With Content Demand: A Q&A With Dave McGrath

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SJC

One grocery promotion involves many moving pieces from regional flyer versions and in-store signage toe-commerce tiles and social posts. Now do it all in French as well, across multiple store banners. Then do it again next week. Content production has become one of the hardest problems in retail marketing.

Most marketing teams are still doing this by hand,  getting stuck tracking versions in spreadsheets and proofing regional variants by eye to get a single promotion out the door. If a layout takes weeks, little time is left for strategy. Fixing that means rethinking how retailers produce high-volume content.

Where the complexity comes from

Last-minute price changes. A product shot never arrives. A French version is due the same day as the English. These are the typical working conditions for any team producing high-volume retail content, and they're why manual, spreadsheet-driven workflows break down at scale.

SJC has spent 35 years producing high-volume retail content for Canada's top brands, and built its Content Factori™ AI-powered content automation platform around those exact production realities. The platform takes business, brand and product information and turns it into finished, on-brand assets for every channel, replacing the fragmented manual work that slows retail marketing teams down.

A new retail marketing workflow 

Instead of a production team manually copying, pasting and reformatting data for dozens of regional flyers, social posts and web banners, the process runs in four steps:

Data intake: raw product, inventory or pricing information connects directly to the platform, via a spreadsheet or an existing system integration.

Brand governance: the system is pre-programmed to a brand's exact rules, including approved layouts, fonts, imagery styles and banner guidelines.

Matching content to each region: pre-set templates and embedded AI map consumer preference data directly onto layouts, generating thousands of unique, personalized asset variations at once. 

Multi-channel distribution: a single workflow formats and exports finished assets for print, web, e-commerce, social media and in-store signage.

An infographic explaining a marketing asset automation process, under the headline: "Smart templates. Real-time updates. Generative AI. All informed by your brand DNA."  The left side of the graphic illustrates a step-by-step pipeline connected by a dotted line:  XLS (represented by a document icon)  Data (represented by a database stack icon)  Rules & Guidelines (represented by slider controls)  Styling (represented by a pen tool vector icon)  Artificial Intelligence (represented by an AI chip icon)  SJC Paginator (represented by a layered sheets icon)  The dotted line then flows from this pipeline to the right side of the image, which showcases various digital and physical outputs labeled:  App: A mobile screen displaying "this week's offers"  Web: A laptop screen showing a grocery website banner  Ecomm: A desktop screen showing an e-commerce product page for meat  Flyer: A mobile phone displaying a digital weekly flyer  Social: A smartphone showing an Instagram post  Signage: A physical digital display stand inside a grocery store  Loyalty: A smartphone showing a loyalty rewards interface  Email: A smartphone displaying a promotional email layout

The result is that data, brand compliance and creative execution live in one place rather than three.

“When it comes to volume in e-commerce, AI has made it possible to personalize and get intimate with people’s preferences, wants or needs,” says Sylvie Lamont, chief creative officer, SJC. “ Customer data is driving AI, and communication no longer needs to be generic. Versioning and geographic or seasonal customization become effortless.” 
Where human judgment still matters most

The bigger shift underway in marketing is about what AI-generated content is worth once everyone has access to the same tools. While automation provides the speed to manage thousands of assets, people still shape the ideas.

“Authenticity in creativity right now means human-driven critical thinking,” says Lamont. “The key is to understand the end use and purpose, what level of emotion and authenticity is required to connect with the audience. And if you use AI integrations for final art, you need to understand the usage rights and ensure the work is truly unique.” 

Automation handles the mechanical parts of the production process like data translation and layout versioning. Creative teams keep the work that connects: judgment, tone, and knowing what a given audience actually needs to see.

What changes when the workflow does
“At the heart of it, the problem we are solving is this: how do retailers produce more content, in more formats, with more speed and accuracy?”  — Dave McGrath, executive vice-president of operations, Communications Group, and general manager, SJC Content
Four places that shows up in practice:

Cutting production costs: when flyers, digital ads and point-of-sale signage are each built and tracked separately, versioning errors multiply and rework follows. Managing it all in one place closes those gaps.

Compressing lead times: promotional grids that took weeks to lay out and proof move through automated workflows in hours, or even minutes.

Expanding personalization: geographic, seasonal and language customization all run from a single master data set, so an Ontario version, a Manitoba version and a Québec version aren't three separate jobs.

Learning from every campaign: built-in analytics feed results back into the next cycle.

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What this means for retail marketing teams

Once high-volume content production runs on structured data, with pricing, product and brand information living in a system rather than a spreadsheet, that same data can drive far more than this week's flyer. It can feed retail media placements, e-commerce listings and lifecycle marketing campaigns, all from a single source. Retail marketing teams also get their time back for the strategic work AI can't do.

See Content Factori™ in action

Content Factori™ can run two ways: set up by SJC and managed day to day by your team, or fully managed by SJC for organizations with complex, high-volume production needs. Details on both models are on the platform page.

SJC Content works with Canadian retailers on high-volume content production, combining more than 35 years of retail production expertise with AI-powered workflows. Reach out to Antonella D'Elia, VP of Retail Accounts, to discuss how SJC can help your retail marketing team, or request a demo of Content Factori™.