careers

You have a natural way with people – listening, supporting and providing solutions. You also have persuasion and negotiation down to a fine art when it comes to sales.   

The Account Director is responsible for the planning and delivery of key client projects and campaigns. This includes managing the account’s profitability and sustainability through effective account, project, and client/partner relationship management. Excellent communication, content development and management skills are important.

Job Responsibilities:

• Understand client relationship objectives, effectively balance expectations and drive customer and business success
• Manage day-to-day client activities translating assignments into meaningful briefs and relevant direction for functional teams
• Proactively assess and resolve client opportunities to provide solutions, grow opportunities and mitigate risk
• Develop strong, professional relationships with client contacts
• Present work to clients professionally and persuasively
• Work with functional teams to ensure that SJC delivers outstanding work consistently and efficiently
• Monitor, track and contribute to the financial management and success of assigned portfolio
• Build awareness of SJC’s brand and capability with client decision-makers
• Consult and collaborate with the Group Account Executive to develop strategic initiatives and achieve team’s revenue and profit objectives
• Provide insightful interpretation to management on a weekly basis

Education & Qualifications:

• Agency and retail client experience are core qualifications,  production and integrated marketing knowledge is a must
• Minimum five years client facing experience
• University Degree or College Diploma in a related field or equivalent work experience
• Proficient computer skills, including project management and accounting software
• Excellent relationship builder and collaborator
• Excellent communication (written/oral), time management and organizational skills
• Strong presentation building and delivery skills
• Strong business acumen; problem solver, detail oriented, understands big picture
• A valid driver’s license, having the ability to travel

Key Measures of Success:

• Strong aptitude for customer success
• High level of account management and project management experience with complex portfolios
• Deep understanding of production relating to complex workflows (print and digital); an understanding of retail flyers and brand campaigns is paramount
• Experience with financial management and invoicing processes
• Experience in corporate marketing, retail or agency environments
• Well-tempered & calm demeanour; self-starter, solutions focused, great relationship skills, self-confident

SJC is an equal opportunity employer. SJC is committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources department if any accommodations are needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Equality and respect for all is one of our founding values and core beliefs at SJC. We are a diverse group with associates of all ages, orientations, races and talents. We celebrate this diversity and we draw strength from it. Inclusivity at SJC means fostering a culture that welcomes and respects each individual as equal – both inside our walls and within the larger community.