Customer Relations Associate

POSITION OVERVIEW:

To provide superior in-house support for our customers by ensuring that their needs are met and communicated to our internal departments. To provide support to their individual team members and work towards creating a strong team to assume total responsibility for each job.

RESPONSIBILITIES:

• Take ownership of assigned accounts throughout the complete manufacturing process
• Set up pre-production meetings as required
• Maintain sales/ client interaction through their own actions and support sales/ client interaction
• Discussions with external suppliers
• Set up post mortem meetings
• Complete and update all job specifications from our customers, communicating to them on our requirements and coaching them on the Graphic Arts process as required
• Communicate to internal departments in a timely fashion all the specifications and revisions necessary to produce the job
• Keep Customer Service Manager abreast of job status, ensuring his/ her knowledge of any situation that may lead to additional costs or any other customer dissatisfaction
• Collect all additional charges and prepare an accurate invoice as quickly as the process will permit
• Observe and implement the ISO procedures as they pertain to the CMT department
• Maintain safety standards, ISO and housekeeping at all times
• Perform other duties as assigned by Customer Service Manager or management team

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIRED:

• Minimum 3 years experience within a CRA/ Print Production environment or a graduate of Print Graphics Management course preferred
• Excellent oral, written and computer communications skills (Excel, Word)
• Able to perform in a high pressure environment
• Multi-task oriented
• May be required to respond to internal situations during off hours

• Must be able to deal effectively and professionally in interacting with both the internal and external customers at all levels

Please submit your resume in confidence to: hr@stjoseph.com.

We thank all applicants, however, only those selected for interviews will be contacted.